NEED HELP?
Quick answers about orders, payments, delivery and exchanges.
Add your favourite suit to the cart and complete checkout on our website. You can also tap the Order on WhatsApp button on any product page and our team will take your order there.
We accept bank transfer, JazzCash, Easypaisa and Cash on Delivery (COD). Payments are received in the name of Nayab Traders, the business that owns and operates Mitteka.
After you place an order, our Customer Service team verifies it by call or SMS. Unverified COD orders may be cancelled after 3 days.
Yes. Delivery is free within Pakistan on all orders paid in advance. For Cash on Delivery orders, delivery charges apply and are shown at checkout.
Once your order is verified, it is dispatched within 1–2 working days. Delivery usually takes 4–5 working days. Times may vary with destination, courier conditions and public holidays.
We deliver across Pakistan through trusted courier partners including TCS, Leopards, Call Courier and others.
A tracking ID is shared with you as soon as your order is dispatched.
Yes. International orders are shipped with a tracking ID and shipment details are shared by email. Customers are responsible for any custom duties, clearance charges, taxes or other fees in their country.
Yes, within 7 working days of receiving your order, as long as the fabric is uncut, unstitched and unwashed, all pieces are returned complete, and the original packaging and tags are intact.
No. Mitteka follows a no refund policy. Refunds and cashback are not available; eligible items can be exchanged under our Exchange Policy.
Message us on WhatsApp or email us with your order number and the item you want to exchange. Our team will confirm eligibility and share the dispatch details.
Please contact us within 2 working days of receiving your parcel, with your order number and clear photos or a video of the issue. Once verified, we will arrange a replacement or exchange.
No, sale items are not eligible for exchange.
Exchanges are not available for international orders. If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and photos, and we will review your claim.
WhatsApp: +92 318 9914287
Order support: support@mitteka.com
General questions: info@mitteka.com
We are available Monday to Saturday, 9:00 AM – 6:00 PM.
Our team is happy to help, Monday to Saturday, 9:00 AM – 6:00 PM.
